![]() Unlike traditional TRS (where the CA types what the called party says), the CA repeats or re-voices what the called party says. There is a "two-line" version of captioned telephone service that offers additional features, such as call-waiting, *69, call forwarding, and direct dialing for 911 emergency service. A captioned telephone allows the user, on one line, to speak to the called party and to simultaneously listen to the other party and read captions of what the other party is saying. It uses a special telephone that has a text screen to display captions of what the other party to the conversation is saying. The FCC also allows TRS providers who voluntarily offer other shared non-English language interstate TRS, such as French-to-French, to be compensated from the federal TRS fund.Ĭaptioned Telephone Service is used by persons with a hearing disability but some residual hearing. Although Spanish language relay is not required for intrastate (within a state) TRS, many states with large numbers of Spanish speakers offer this service on a voluntary basis. Shared Non-English Language Relay Services - Due to the large number of Spanish speakers in the United States, the FCC requires interstate TRS providers to offer Spanish-to-Spanish traditional TRS. For more information visit the STS Relay Service consumer guide. A CA (who is specially trained in understanding a variety of speech disorders) repeats what the caller says in a manner that makes the caller's words clear and understandable to the called party. Speech-to-Speech Relay Service is used by a person with a speech disability. The CA reads these words to the called party, and the caller hears responses directly from the called party. Hearing Carry Over allows a person with a speech disability, but who wants to use his/her own hearing, to listen to the called party and type his/her part of the conversation on a TTY. This service is particularly useful to senior citizens who have lost their hearing, but who can still speak. No typing is required by the calling party. Voice Carry Over allows a person with a hearing disability, but who wants to use his or her own voice, to speak directly to the called party and receive responses in text from the CA. The CA at the relay center then makes a voice telephone call to the other party to the call, and relays the call back and forth between the parties by speaking what a text user types, and typing what a voice telephone user speaks. A TTY user calls a TRS relay center and types the number of the person he or she wishes to call. ![]() The text is read on a display screen and/or a paper printout. TTYs have a keyboard and allow people to type their telephone conversations. Text-to-Voice TTY-based TRS is a "traditional" TRS service using a TTY to call the CA at the relay center. There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS providers must ensure user confidentiality and CAs (with a limited exception for STS) may not keep records of the contents of any conversation Users of Voice over Internet Protocol (VoIP) service also can access relay services by dialing 711. TRS providers are compensated for the costs of providing TRS from either a state or a federal fund. IP Relay is not required by the FCC. territories for local and/or long distance calls. ![]() TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. Telecommunications Relay Service allows persons with hearing or speech disabilities to place and receive telephone calls. FCC Gives VRS Providers Flexibility to Hire More ASL Interpreters.FCC Grants Flexibility to TRS Providers During Coronavirus.
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